Rabona Casino - Гравець вважає, що виникла затримка із виведенням коштів

Good evening.

I have requested 2 withdrawals from Rabona casino since 22.3.2025 and they are still pending.

I'm reading a lot of negative comments about this casino regarding withdrawals. Is there a chance I could lose my money?

Καλησπέρα σας

Έχω ζητήσει από το casino Rabona 2 αναλήψεις από τις 22.3.2025 και είναι ακόμα εκκρεμές

Διαβάζω πολλά αρνητικά σχόλια γιαυτό το casino σχετικά με τις αναλήψεις..Υπάρχει περίπτωση να χάσω τα χρήματα μου?

Dear Melinaki,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Thank you very much, I will wait then and if I have any answer I will let you know

Ευχαριστώ πολύ,θα περιμένω τότε και αν έχω κάποια απάντηση θα σας ενημερώσω

Good morning

Today I got paid by the casino.

Thank you very much

Καλημέρα

Σήμερα πληρώθηκα από το καζίνο

Σας ευχαριστώ πολύ

Dear Melinaki,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru