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While I have requested a withdrawal, they keep on stalling day by day. Each time I speak with a representative, the response is the same - that they cannot do anything because they don't have access to the accounts department. I am told to be patient and that their timeline is 2-3 days, which have now passed!

Ενώ έχω αιτηθεί ανάληψη με πάνε από μέρα σε μέρα και κάθε φορά που μιλάω με εκπρόσωπο η απάντηση είναι ίδια ότι δεν μπορούν να κάνουν κάτι γιατί δεν έχου πρόσβαση με το τμήμα λογαριασμών να κάνω υπομονή και το χρονοδιάγραμμα τους είναι 2-3 μερες που έχουν παρέλθει!

Dear geomet40,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

It is still pending for 5 days and while I told them why it is not progressing they just say there is a delay.. every time I have gone to verify my account it says that it is not needed and when I spoke and told them to proceed with this process so that it does not existence and other delay in the future I was told your account is not needed.

Είναι ακόμα σε εκκρεμότητα εδώ και 5 μέρες και ενώ τους είπα γιατί δεν προχωράει απλά λένε υπάρχει καθυστέρηση..όσες φορές έχω πάει να κάνω επαλήθευση στον λογαριασμό μου μου γράφει ότι δεν χρειάζεται και όταν μίλησα και τους είπα να προχωρήση αυτή η διαδικασία για να μην ύπαρξη και άλλη καθυστέρηση στο μέλλον μου είπαν ο λογαριασμός σας δεν χρειάζεται.

We arrived a week later and still on the sidelines!! I keep asking what is going on and all they say is that there is a delay and that they don't know when it will proceed!! I really don't know what to do shame!! If there was a technical problem it would have been fixed in so many days!!!

Φτάσαμε να έχει περάσει μια βδομάδα και ακόμα στο περιθώριο!!ρωταω συνέχεια τι γίνεται και το μόνο που λένε ότι υπάρχει καθυστέρηση και ότι δεν ξέρουν πότε θα προχωρήσει!! Πραγματικά δεν ξέρω τι να κάνω ντροπή!!Τεχνικό πρόβλημα να υπήρχε θα είχε διορθωθεί τόσες μέρες!!!

I fully understand your frustration, geomet40. However, I will set the timer for an additional 3 days to allow the casino two full weeks to process the payment. If there’s no development by Monday, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.

Thank you very much the withdrawal is complete!! keep up the good work!

Σας ευχαριστώ πάρα πολύ η ανάληψη ολοκληρώθηκε!!καλή σας συνέχεια να είστε καλά!

Dear geomet40,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru