QuickWin Casino - Кілька запитів гравця на зняття коштів було відхилено.

I started playing this casino at the beginning of June. Won some money and tried to withdrawal. As it got rejected I ended up playing some on my winnings and won some more. First withdraw was $700 on 18/6 got declined so play some and 2nd withdraw of $200 declined and played some 3rd withdrawal of $200, then $300 then $1000 but because this kept getting rejected I would play my winnings so I got down to $800 and have been requesting the withdrawal from 02/7 - 20/7 and have spoken to customer service. I’ve withdrawn from the 18/6/24 until the 20/07/24 and have not received anything. They are telling me it’s my payment provider. I spoke to my bank they told me the merchant isn’t using the correct authorisation code as the bank is trying to protect against suspected fraud. I have told customer service to ask their finance team to put the right code in, still being declined. Customer service said to use a different way. So I tried many times with the way I paid my deposit and bank transfer as those are the only options I have as I don’t have any other way and I’m not opening up those other payment ways as I should be able to get my winnings from how I paid. You took my deposit so you should be able to put it back. Customer service is very unhelpful. I just want my winnings. Would have been better if I got the $1000 when I requested it but played $200 cos I wasn’t receiving my winnings. I don’t recommend this casino at all tbh.

Dear Mitchie,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please explain which alternative methods were you advised to use for withdrawals of your winnings? 
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

They first advised me to use the way I paid which is by visa and then bank transfer both ways have declined. Then they have asked me to use skrill or the other methods listed in the withdrawal section. I’ve never heard of the other payment/withdrawal ways and don’t have them and am not looking into opening one just receive my money as it should be easy to put back into my visa just like most other online casino’s do. I’ve played other sites before. Never had this issue.

i have also emailed you what chats I was able to save.

Thanks for your email.

Could you please share a screenshot of which withdrawal methods are currently available to you?

If there are other payment methods available for you I would encourage you to give them a chance.

I'll wait for your reply.

these are the withdrawal methods but I only have Visa and Bank Transfer the other options I don’t have and I have explained this to their customer service. I also don’t want to open anything for me to receive them through those other methods. I’ve never had to use other methods in other casino sites

Dear Mitchie,

I would like to encourage you once again to give the alternative payment methods a chance.

Please check our resources on a few of the proposed payment methods available to you and cooperate with the casino on a withdrawal using them.

https://casino.guru/skrill-casino-guide

https://casino.guru/neteller-casino-guide

https://casino.guru/mifinity-casino-guide

https://casino.guru/ethereum-casino-guide

Please let me know about any updates.

Unfortunately I can not use the other payment methods as I do not have them or recognise any of the payment methods of use to me. The best options for me is Bank Transfer or Visa. But they decline due to not having the correct authorisation code. So could the casino please use the right authorisation code please

The guides I linked contain sections on how to start with each of the methods mentioned. Payment providers of the casino might not have the option to issue transactions with different authorization codes.

I am currently trying one of the ones you have suggested. If this doesnt work, would that mean i would have to try all because that is a lot of effort. June to August now is a long time attempting to cash in my winnings. Dont you think?

We'll try to assist you if one or more options haven't worked for you. Please let me know about any further developments.

Dear Mitchie,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.