Qbet Casino - Обліковий запис гравця закрито, а зняття коштів відхилено.

Hello,

Its been over 48h and the withdrawal is still not accepted. During this time they have also closed my account without any communication.

I have chatted with them and requested an update and they refused to comment on why the account was closed but keep pushing the timeline regarding what is happening with my withdrawal.

I asked for chatlogs for proof that i have been in contact but they could not email me this, and asked me to email dpo@qbet.com for this but still no answer.

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While writing this they have now declined my withdrawal and returned it to my account which is closed with still 0 information even though I ask for it, just that they will send it to the "relevant team" and still nothing.

Hello Mizu,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Qbet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello,

Yes my account is verified and i have made withdrawals before without any issue, but as I said they have now declined it and closed my account.

No bonus used.

Their last response:

"Hello

Hope this email finds you well.

We're sorry for the inconvenience. Upon checking, we can see that your concern has been forwarded to our team for checking and we are still waiting for an update. Rest assured that once the review is done, our relevant team will send you an email update regarding this.

Should you have other inquiries or concerns, feel free to contact us back - we're always here to help!

Best Regards,"

Which they have basically said for a week now without any info to me as to why when asked why they have closed my account and declined the withdrawal

They did however answer me this now so hopefully it will be resolved..

"Hello,

We hope you’re doing well.

We wanted to inform you that your account has been closed, and the withdrawal has been processed. As per the standard procedure, the funds will be returned to the card that was used for your deposit.

Please note that it may take up to 5 working days for the withdrawal to appear in your account, depending on your bank’s processing times.

If you have any further questions or need assistance, feel free to reach out. We're here to help!

Thank you for your patience and understanding.

Best regards,

"

Hello Mizu,

Our recommendation is to wait at least 14 days for any withdrawals.

If it's been less I can only advise to be patient.

Let us know in case the money would arrive or in case of any new complications.

Will be awaiting your response.

Regards,

Nick

Dear Mizu,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Mizu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.