Punt Casino - Затримка зняття коштів

I had to use some HooYu site they sent me to do all my account verification. Also I haven't been able to log into the site for over a day cause it was under maintenance. Now when I log o the site it has no record of transactions under my name at all it makes no sense. When I clicked on withdrawal it popped up saying I need to verify my account but I already did that days ago and said I was accepted

Dear 23fdegroat,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear 23fdegroat,

Have you received your withdrawal from the casino yet?

Let me check I believe I might have and thanks for your response

Dear 23fdegroat,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I am sorry for not responding yes case seems to be settled cause I have some more money in my Bitcoin wallet however can you ask them to verify they paid me cause when I go on the site it hasn't shown that we have had any transactions period so far

23fdegroat, could you please advise how much money you received? Have you tried contacting the casino to find out if the transaction was sent by them?

I am going to ask them not sure why the transaction is not available to see available online hold on

Greetings all,

I can confirm that payment was sent on the 6th of September at the maximum cashout amount for the chip in play of $100, checked in Blockchain explorer and it is also confirmed delivered.

Best wishes,

Nick and Punt

Thanks appreciate it

Awesome news, 23fdegroat. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.