Thank you for your feedback. We understand your concerns regarding the verification process and would like to clarify our approach.

At Betsofa, we act in accordance with our policies and reserve the right to request additional documents for verification. These measures are in place to ensure the safety and security of both parties—our players and our platform.

While we appreciate your cooperation, we process all new documents in the order they are received to maintain fairness and avoid prioritizing one player over others. Our support team strives to handle every request with respect and professionalism, and we regret if you felt otherwise during your interaction.

Our support team is committed to assisting you with respect and professionalism, and we appreciate your understanding as we work to complete the verification process promptly.

Thank you for your feedback. We understand your concerns and would like to address them.

First of all, we’d like to congratulate you on your big win! Achieving such a significant payout is always exciting, and we’re thrilled to have been part of this moment for you.

Verification is an essential step to ensure the safety and security of both your account and our platform. This process is necessary to comply with regulations and to prevent fraudulent activities. We apologize if this caused any inconvenience and appreciate your patience during this time.

The processing time for withdrawals depends on several factors, including the amount being withdrawn and external factors such as your payment provider’s processing speed.
As stated in our platform's rules:

8.17. The withdrawal amount of USD 2,000 to USD 20,000 will be approved within 14 days from the date of request, except for weekends and holidays.

Additionally, it can be influenced by the method of withdrawal you have chosen, as some payment methods may take longer to process than others, the verification status of your account, banking schedules, technical issues or delays with third-party payment systems that are beyond our control.

We can see that your withdrawals have been successfully processed and completed, which is great to see. We hope you enjoy your winnings and look forward to providing you with the best possible experience on our platform.

For any specific concerns, feel free to reach out to our live support chat or our support team (support@gg.bet), who will assist you further.