Hello Heiko004,

Thank you for your feedback on our casino.

Seeing your satisfaction is a joy for us and we would like to congratulate you on your winnings.

Loan
CasinoTogether

Hey!

Thank you for your review.Sorry to hear about this negative experience with our casino.You can send us a letter to contact@ninecasino.com with the subject "casinoguru". Tell us an email address from your account and maybe more details about difficulties you've met. We'll try to find where was the problem.

Best regards,
NineCasino Team.

Dear player, I looked up your account and I can see you have not received ANY bonuses or freespins because during first deposit you selected that you do not wish to receive welcome bonus. In this case how can you rate our freespins if you never played any? You sent us an angry email asking to close your account and calling us scammers for no reason - it is a good practice to ask customer what is wrong first, so we did ask you but because we never received a response your account was closed

Hello there!

We are very upset to hear that you are dissatisfied with our casino!

After reviewing your case, we've noticed that there are 3 accounts created at our casino by you. That's totally prohibited due to our Terms and Conditions since it may be considered as a bonus hunting.

Moreover, after further investigation of your case, we've noticed that you played out free spins. Just to emphasize, those 100 Free spins which comes along with the First deposit bonus are divided into 2 days - 50 Free Spins per first day after receiving a bonus and 50 Free Spins the next day.

So, we honestly cannot understand what exact issues do you mean. Also, our support team is working 24/7 so next time do not hesitate to contact us and just explain your issue more clearly.

Kind regards,
Wizebets Casino

We have investigated this matter and found that -

The transaction dated November 30, 2022 with the following details:

Merchant Name: TEF*RAGBOOKS
Merchant City: Abraham
Merchant Country: Nigeria
Authorization Code: N5IMUX

is NOT made by 88Goals, its subsidiaries nor its payments service partners. We highly suggest to Mr. HEIKO to contact his bank immediately to dispute and retrieve the said funds.

Our authorized payment partners are ONLY:

Astropay
Perfect Money
Jeton
One Wallet

We also hereby confirm that we do not have any office nor any business in Nigeria, especially during the time when the alleged transaction took place.

We hope that Mr. Heiko will be able to retrieve the funds immediately however, we want to assure everyone that this type of transaction has never been processed inside our platform. We are strictly compliant with the policies of our gaming regulator to protect our customers' best interests against fraud and other unlawful activities.