Dear Friends at CASINO Guru: On Wednesday, May 22, 2024

I can remember the very day Guru you became my most coveted reliable source along with Ask Gamblers as a new player in 2020 and someone that was killing time during the pandemic . I continue to use online casinos as an outlet of enjoyment and a place to enjoy my time of gambling secure, safe and also with the understanding that are guidelines in how an online casino is to operate fairly and without prejudice or in any fraudulent or manner of trickery.

It's saddens me after 4 years of playing online casino and winnings into the thousands that I successfully earned THROUGH ENJOYABLE ENTERTAINING PLAYTIME AND learning the process of withdrawing FROM those CREDIBLE SITES exciting winnings on various other platforms that provided clear and concise guidelines on how to withdraw successfully.

I am very sorry but I wonder how you reviewed HitnSpin and given it a 9.5 even though there are numerous complaints. Yes maybe I would have given them the same but their withdrawal process is a diabolical disaster and brings into question some very concerning practices and customer undue stress at the point of withdrawing their funds. The numerous significant complaints highlight that this casino has significant gross exercises of withholding winnings from their customers and providing unclear directions, options and extensive roadblocks that challenge their customers from making their withdrawals. I even see casino Guru have actually been engaged successfully with securing winnings from HitnSpin and withdrawals for some of your other readers and novice casino players like me. I commend you very much for that and that's just one of the many great impactful things you provide in this industry and why your a leading source for valid and reliable information.

I have been trying to get my 600 US winnings from HitnSpin for well over 3 weeks almost a month now with various roadblocks with very little clear valid variations of different information with them repeating technical difficulty. This is the first time I have ever encountered anything like this and it upsets me because it taints a very bad image and perception of what I know this industry is not which is enjoyed by thousands- even millions and employs so many people around the globe who work at legitimate sites that don't operate with ill intent.

I started my withdrawal process on the 5th of May and after an extensive verification process that included me sending selfies with myself and my ID card and credit card in which I paid for my bonus along with my IDs and numerous other iterations of verification I made my withdrawal to my credit card. Then I was told that there are technical difficulties and we cannot withdraw to any of our cards. Then I withdrew through the bank transfer and asked my bank to rep stay on the line with me and to help me fill in the information in which we filled in the correct information and I did my withdrawal.

The money then sat in my account for a week and then finally it came to the status of being processed in which on numerous occasions I was told by various reps in which I have actual screengrabs and copies of being told that it's coming do not worry do not worry it's coming. This has been going on since the 10th of May.

After that since the 10th of May and waiting and being told almost every other day that it's on its way and that it's with the third party and the third party has the funds I log in and yesterday I see the $600US that I've been trying to withdraw since the 5th of May back into my account with a status of Withdrawal rejected on my profile.

Upon contacting various reps I'm being told no specific clear answer that it's being rejected for technical difficulties. I keep asking about these technical difficulties and I am not getting any clear consistent answer when they have been telling me that it's being processed and that it's on its way for the last two weeks. This is unacceptable. I am feeling abused, led on and played with in the worst deceitful way.

Casino Guru I'm asking you please for your help here as I'm at a loss and don't know what to do. They currently have switched that you can't do Bank transfers to Canada Canada no longer comes up as a selection and they keep telling me to do my withdrawal over and there is no feasible way that I currently can withdraw my winnings and cash even to the credit card - Canadian Tire Mastercard which they verified that I bought the actual bonus with. I would love your help please in securing some resolution of this matter to secure my winnings. This is not fair play.

Thank you kindly in advance for your attention to this matter Casino Guru. It is greatly appreciated.

Okay I have been playing slots online now since 2020 the pandemic ad kept playing causally since even though I am back to work and my regular lifestyle. I must say holy have had some very very awful experiences and I wont get into name shaming those awful sites...you know who they are that's why we rely on reviews I have come to know and sites like Guru and Ask Gamblers if I can say I the best best factual and actual go to in getting your must know safe guide for gambling entertainment. As a seasoned PR practitioner (in not related industry) I even know the value now as a player to actually give KUDOS where it is important to safe first, functional, entertaining and valuable platforms that give us the players truly what they promise as enjoyable play time.

I would like to say Slot Mines truly renewed my faith and belief as a player you can be engaged on a platform get great and I mean great customer experience and really enjoy your play time and WIN! Thank you Slot Mines as you really have a great site nicely laid out and your customer reps are well trained and are a class act.

Keep up the good work I will be back and definitely I am gong to leave reviews now as you set the bar high for me as there are other good sites but they need to up their game if they are to keep up with what you have to offer as a play gambling online platform - destination. I will be back more gambling and play time for sure!

Hi I have been playing the slots online for about 3 years now. I was a huge disbeliever when I started actually out of Covid period off work and bored. I was really enjoying National Casino and the games and services. Then boom one Saturday morning 5600 on slots. It did take me 2 months with many verifications and my credit card company writing a letter and finally I got my winnings. I was on a roll and won on other onlines. I find most site very difficult to win anything now but I really like National and now playing this platform again. I do read the reviews and concerned they have reputation with non payments .