Hello!
We apologize for any inconvenience you may have experienced while using our site. Please contact our support chat or via email support@cztcasino.com so that we can investigate the situation and credit your deposit manually if it was actually made towards our site.
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Dear Lazrankin1,

Thank you for your review! We value your feedback as it is important for us to improve to keep up with the players expectations and guarantee only positive experience.

However, we would like to point out that all withdrawal requests process on a first-come, first served basis. We try to do everything as fast as possible, but our finance department checks every cashout in order to prevent fraud. In some cases, the additional investigation may be considered in accordance with our anti-fraud policy.

In case you are experiencing any issues with the casino, or have any additional questions, feel free to contact our support service, we are always ready to help you!

Regards,
Hejgo Casino Team

Dear, Lazrankin, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.

Please feel free to reach out us via email- support@ninecasino.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Best regards,
NineCasino Team