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I paid a total of 3920 euros ..... with Bank Direct. I lost 3715 euros.

I played without a bonus.

Now I don't want to play anymore and cash out the rest of 205. Casino refuses to pay me out. It is only possible to pay out by bank and only from 400 euros. Absolutely dubious. Casino doesn't want to help me. Account is already verified. The chat employee Claus is absolutely incompetent and simply closes the chats.

Ich habe gesamt 3920 euro einbezahlt.....mit Bank Direct. Ich habe 3715 Euro verloren.

Ich habe ohne Bonus gespielt.

Nun möchte ich nicht mehr spielen und den Rest 205 auszahlen lassen. Casino verweigert mir die Auszahlung. Es geht nur Bankauszahlung und das erst ab 400 Euro. Absolut unseriös. Casino will mir nicht helfen. Account ist bereits verifiziert. Der Chatmitarbeiter Claus, ist absolut inkompetent und schliesst einfach die Chats.

Dear Wolfgang,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Are you experiencing difficulties withdrawing your funds due to the minimum withdrawal limit or because the mandatory real money wagering hasn’t been completed? Have you withdrawn any winnings from this casino in the past and have you activated any promotional offer when depositing funds into your account?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Wolfgang,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.