Pokiez Casino - Затримка зняття коштів

Not sure why they are not processing my withdrawals

it’s the 8 the day nothing

their chat section is not operating

Dear matonga,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I played on their site many times

I never to wait more than 5 days.

theirs doesn’t mention over 14 days

golden Pokies and House of Pokies are the same sister sites it’s usually under 5 days to process payments.

my documents are up to date

if they was an issue they would asked me in under 2 days

that’s my experience with them

Dear matonga,

Have you received your withdrawal from the casino yet?

Dear matonga,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

matonga sent us a reopen request confirming he received his winnings, therefore we marked this complaint as resolved.