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I’m very concerned about this organisation withholding my winnings

On the 11/8 I won a grand jackpot close to 10k

I went through a painful un necessary rigorous process with issues of ID which I present to them 2 months go.

when everything was checked- they was silence from this organisation.

previous they used this strategy to stress me out to a point where is re used my winnings. Now the story is their withdrawals policy is 10k within a fortnight

I got my first $5000 on 15/8

no message of congratulations

no communication regarding the reminder

I was told the remainder should be paid in 10 business days time.

26/8 was when I was expecting my other remainder.

25/8 I decided to use my withdrawals $4750 given that I one a bit I decided to request another withdrawal $5000 the same day

after making a complaint is was informed that the other remainder will take another 7 business days from 25/8.

to I found this organisation frustrating- withholding payments unnecessarily.

please help me escalating the payments.

their practices are very bad

I hope you will do a better job this time.

Hello matonga,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pokiez Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is your account verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that it is completely common to receive only a part of your winnings weekly as many casinos have different limit for it and there is basically nothing you can do to fast that up.

Looking forward to your answer.

Regards,

Nick

I was informed that I can’t withdraw $10000 every fortnight

the maximum withdrawals at a time is $5000

it was my own money no bonus

Hello matonga,

It is completely common and normal that the casino has withdrawal limits. You will simply have to make 2 requests in lower amounts.

I don’t think anything I requested was answered. I’m not sure if they organisation honest enough to advocate for our rights

No clear communication from pokiez

They are very defensive

my withdrawals started 11/8

no have not received all my money

Thank you matonga for all the information. I will now forward your complaint to my colleague Stefan who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear matonga,

I am so disappointed to hear your withdrawal hasn't reached you yet. I don't want you to worry at all.

Do you have any news regarding your withdrawal?

Thank you in advance for providing the information.

Kind regards,

Stefan

got paid afterwards

Dear matonga,

I am really glad to hear that! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Stefan