Pledoo Casino - Гравець припускає, що казино пропонує підроблені ігри.

What i know by 100% is casino is runing fake EGT providers from fake server., we have contacted EGT themself and they do not know anything about this casino witch means they are getting those slots from fake server . That is alredy repported to the fraud agency .

Since this is sister site to betitall casino we have contacted for both regarding EGT providers and we recvied same answer.

I feel so sorry for people playing in such casino site unknow that they have fake game providers .

Dear maroun2021,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Unfortunately, we at Casino.Guru don’t deal with complaints related to the genuiness of games. Therefore, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.

Lastly, could you please advise what the disputed amount of 280,000 kr represents?

Thank you in advance for your reply.

Best regards,

Petronela

Dear maroun2021,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.