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Hello

i have a problem with withdrawel i did on 02-04(2x) 1500,00 and 03-04(1x) 1000,00,

I havent got any update since then its stays under Review everytime i looked, the Live-chat doesnt help at all they only say have patience, we will let the finance department know about your payment and will let you know by email when your payment is resolved.

I also send a E-Mail and they gave me the same response as in live chat.

I havent played any Bonus and they dont ask for any verfication at the moment.

I really hope casino-guru can help out because the withdrawel takes ages too complete and i have more money on my balance what needs too get pay out.

Dear Jllw,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

*Update* 1 withdrawel €500,00 is approved and 2 withdrawel €1000,00 got canceled by playio after waiting for more then 2 weeks, in the balance account there is still alott of money waiting too be withdrawel.

Hope this will go faster in the Future or else it will takes ages.

Dear Jllw,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.