Playing.io Casino - Гравець досі не отримав свій виграш

My profit from winnig bonus Has been deducted to 0 because i have no deposit until 9 july. Its normal? In all other casinos i dont have a same problem. Help me recieve my profit. Its 663 DOGE COIN! I upload photo with my balance after deduction

Dear Jacaa1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I will add that a deposit was made earlier, so this is no excuse. I also have a verified profile.

Dear Jacaa1,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No i dont get a withdrawal. My balance Has been deducted to 0 and deleted from my account

Dear Jacaa1,

Could you please let us know how many free bonuses you have claimed since your last deposit?

Please keep in mind that casinos typically do not allow multiple bonus claims without deposits in between. They also reserve the right to void any winnings obtained under such circumstances.

Looking forward to your response.

Best regards,

Nick

Dear Jacaa1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

that is, there is a kind of piggy bank, from a certain amount of deposits you get a certain bonus every day up to 25 cents. And it was from these 25 cents that I won this amount, this bonus is once a day

Dear Jacaa1,

Please forward your full deposit, bonus and betting history to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick

Dear Jacaa1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.