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This casino wants to ash me...

On January 27th I paid out 100€ per sepa. So then I asked via live chat when and how long it would take, they said 72 hours etc... then I was sent an email on Sunday that the payment failed due to sufficient funds I have no idea what that means but my account is verified and the documents too

Then I asked where my 100€ are if the payout failed they are not in my bank account and not in my player account at the casino so where are these 100€.....

You only get stupid answers via email

( You did not request this withdrawal as such amount was not available)

That's why the payout failed... so it makes absolutely no sense!!!

Dieses Casino will mich veraschen....

Am 27.01 hab ich 100€ per sepa ausgezahlt. So dann hab ich mal per live chat nachgefragt wann und wie lange das dauert die meinten ja 72 Std usw... so dann per Email wird mir Sonntag geschrieben die Auszahlung ist fehlgeschlagen aufgrund ausreichender Mittel keine Ahnung was das bedeutet aber mein Konto ist verifiziert und die Dokumente auch

Dann hab ich halt nachgefragt ja wo dann meine 100€ sind wenn die Auszahlung fehlgeschlagen sei sie sind nicht auf meinen Bankkonto und nicht auf meinen Spielerkonto beim casino also wo sind diese 100€.....

Per Email kriegt man echt nur dumme Antworten

( Sie haben diese Auszahlung nicht beantragt, da ein solcher Betrag nicht verfügbar war)

Deshalb ist die Auszahlung auch fehlgeschlagen.... also macht absolut kein sinn!!!

Dear Sebastian,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have accumulated your winnings with or without an active bonus? Which payment method you have opted for to withdraw your winnings?

Could you please forward your game history to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Sebastian,

Thank you very much for the update. Please keep me informed.

Dear Sebastian,

Do I understand correctly that your withdrawal is still pending without being processed?

PS: please reply directly inside the thread by hitting the LINK button from your notification email

not by sending additional emails. Thank you very much in advance.

Dear Sebastian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.