Planet 7 OZ Casino - Вилучення гравця було затримано.

i won 800.00 on the 9th december i have asked several times why its not approved yet as taken a really long time nobody has ever got back to me i have not had this problem taking so long to pay and cannot talk to anybody is really frustrating its nearly 3 months way to long for payment

Dear Jillian,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please specify which payment method you have opted for? Have you withdrawn any winnings successfully in the past from this casino?

In the meantime, I would suggest checking our review for Planet 7 OZ Casino: https://casino.guru/Planet-7-OZ-Casino-review:

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

thank you for helping me out

Thank you very much, nannyrocks01, for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello nannyrocks01,

I looked at your complaint and will do my best to help you. I would like to invite Planet 7 OZ Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Greetings all,

I'm going to see what we can do to help over here, by the looks of things you do indeed have all of the necessaries on file to move forward on your withdrawal. I have gone ahead and made the relevant department aware and hopefully we see some progress shortly.

If we require anything else from you one of my team will be in touch but for the moment all looks good.

Best wishes,

Nick and Planet 7

Keep us posted Nick.

Hey all,

Good news, the requested withdrawal has been approved. It'll take a bit to register in our internal systems but we'll do what we can to get the payment out the door as soon as possible. Once again if anything else is required on your end we will be in touch via email.

Best,

Nick and Planet 7

Dear Nick,

give us some time frame when the player will receive her winnings, please.

Hey all,

Just an update to let you know payment was released to our 3rd party shortly after my last message on the 15th of March. As a general rule we are looking at between 3 and 10 business days from the time it is released by the casino to the time it is delivered to your bank account by our 3rd party. Just a bit of patience and you should be seeing that hit your account.

Best wishes,

Nick and Planet 7

Dear nannyrocks01,

I'll extend the timer by 12 days (which should be 10 business days from the 15th of March), let me know when you'll receive your winnings, please.

thank you so much Villiam Vice i see they have approved my withdrawl and will be in my bank next week you guys really do a great job thank you so much again for helping me out cheers nannyrocks

still waiting on payment hopefully this week i will let you know when i receive it thank you for the great work you guys do cheers nannyrocks

well finally i got my money thank you very much casino guru for helping me out on this job well done

Dear nannyrocks01,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru