Planet 7 Casino - Вилучення гравця було затримано.

I have been waiting for 2 1/2 months. They said everything was approved just waiting on the casino to approve the withdrawal. Over several times they have said that an still nothing

Dear Jacqulyn,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please specify which payment method you have opted for? Have you withdrawn any winnings successfully in the past from this casino? Do I understand correctly that you have accumulated your winnings purely from No Deposit bonuses?

In the meantime, I would suggest checking our review for Planet 7 OZ Casino: https://casino.guru/Planet-7-OZ-Casino-review:

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

It was a promotion I played i believe no rule bonus . For 60 dollars my withdrawal was from bitcoin as well as my purchase was through and no winnings collected ever .

Do I understand correctly that it wasn't a No Deposit bonus, au contraire, you've deposited $60 into your account when activating the promotion? Looking forward to hearing from you.

Yes . I deposit the 60. It was no free promotion. It was $60 out of my bank account

Thank you very much, Jacqulyn, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Jacqulyn!

I will take care of your complaint now. Please note, that due to the Christmas holidays, the response from the casino may take some time.

I would like to invite Planet 7 Casino into this conversation to help us resolve the issue.

Ok thank yall very much

Hey all,

Sorry for the lag in response Jacqulyn, I was out for a bit there celebrating the holidays with my kids. Looking into this for you and we should have some movement shortly. I'll let you know when I have an update.

Until then, best wishes and happy New Year!

Sincerely,

Nick and Planet 7

Thank u

Hello Nick and Planet 7 Casino!

I am delighted to see some good news regarding this situation, please keep us updated when you will have any update on the status of the withdrawal.

Indeed,

The withdrawal is now approved, we'll see if we can't get it out the door soon. 🙂

Let us know when that cash comes in Jacqulyn.

Best,

Nick and Planet 7

Thank u so much. I sure will

Hello Jacqulyn,

Please, don't forget to keep us updated about receiving your funds, so we can close this complaint as 'resolved'.

Yes sir . I sure will. Thank u

Additional comments by the player:

"I received my funds.. thanks to u guys  it wouldn't let me post  It said. But I want to say for myself thank u for my quicker withdrawal from planet 7  I have had it deposited today and confirmed.  Thank u so much,,,🙂🙂"

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.