Pit Bet Casino - Відкликання гравця затримується через проблему перевірки.

My account is not being verified because they tell me that the electricity bill I sent to prove my residential address is in Greek, and I need to provide a document in English. I explained to them that in Greece, all permanent residence certifications are in Greek, and utility bills are not sent in English.

ΔΕΝ ΜΟΥ ΠΙΣΤΟΠΟΙΟΥΝ ΤΟΝ ΛΟΓΑΡΙΑΣΜΟ ΓΙΑΤΙ ΜΟΥ ΛΕΝΕ ΟΤΙ Ο ΛΟΓΑΡΙΑΣΜΟΣ ΗΛΕΚΤΡΙΚΗΣ ΕΝΕΡΓΕΙΑΣ ΠΟΥ ΤΟΥΣ ΕΣΤΕΙΛΑ ΕΙΝΑΙ ΣΤΑ ΕΛΛΗΝΙΚΑ ΓΙΑ ΤΗΝ ΑΠΟΔΕΙΞΗ ΤΗΣ ΔΙΕΥΘΥΝΣΗΣ ΚΑΤΟΙΚΙΑΣ ΚΑΙ ΠΡΕΠΕΙ ΝΑ ΤΟΥΣ ΠΡΟΣΚΟΜΙΣΩ ΚΑΠΟΙΟ ΕΓΓΡΑΦΟ ΣΤΑ ΑΓΓΛΙΚΑ.ΤΟΥΣ ΕΞΗΓΩ ΟΤΙ ΣΤΗΝ ΕΛΛΑΔΑ ΟΛΕΣ ΟΙ ΒΕΒΑΙΩΣΕΙΣ ΜΟΝΙΜΗΣ ΚΑΤΟΙΚΙΑΣ ΕΙΝΑΙ ΣΤΑ ΕΛΛΗΝΙΚΑ ΔΕΝ ΣΤΕΛΝΟΥΝ ΛΟΓΑΡΙΑΣΜΟΥΣ ΚΟΙΝΗΣ ΩΦΕΛΕΙΑΣ ΣΤΑ ΑΓΓΛΙΚΑ.

Hello coolies,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pit Bet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days and in such cases, the player has to officially translate his documents in the casino requires them in English language.

Looking forward to your answer.

Regards,

Nick

They have approved the identity and payment method. I spoke with them yesterday and they told me they want proof of address in English, the electricity bill I have in my name is in Greek because I live in Greece.

Έχουν εγκρίνει την ταυτότητα και την μέθοδο πληρωμής. Εχθές μίλησα μαζί τους και μου είπαν ότι θέλουν την απόδειξη διεύθυνσης στα αγγλικά ο λογαριασμός ηλεκτρικής ενέργειας που έχω στο όνομα μου είναι στα ελληνικά γιατί ζω στην Ελλάδα.

IN ITS REGULATIONS, THE CASINO DOES NOT SAY THAT THE VERIFICATION DOCUMENTS MUST BE IN ENGLISH

ΣΤΟΥΣ ΚΑΝΟΝΙΣΜΟΥΣ ΤΟΥ ΤΟ ΚΑΖΙΝΟ ΔΕΝ ΛΕΕΙ ΟΤΙ ΤΑ ΕΓΓΡΑΦΑ ΕΠΑΛΗΘΕΥΣΗΣ ΠΡΕΠΕΙ ΝΑ ΕΙΝΑΙ ΣΤΑ ΑΓΓΛΙΚΑ

Dear Coolies,

Could you please confirm whether your ID and bank statement were submitted in English or another language? It does seem unusual that the casino accepted some documents in a foreign language but rejected your utility bill.

Additionally, is your utility bill provided in PDF format, or did you take a photo of it?

Looking forward to your response.

Best regards,

Nick

I sent all the documents in English except for the utility bill. Yesterday I officially translated the utility bill and sent it to them as well, and I'm waiting for a response from them.

the utility bill sent it in pdf

Όλα τα έγγραφα τα εστειλα στα αγγλικά πλην του λογαριασμού κοινής ωφέλειας, εχθές μετέφρασα και τον λογαριασμό κοινής ωφέλειας επίσημα και τους το έστειλα και αυτό και περιμένω απάντηση από αυτούς.

ο λογαριασμός κοινής ωφέλειας το έστειλε σε pdf

I SENT THEM THE PROOF THAT THEY ASKED ME FOR IN ENGLISH FROM SUNDAY AND THEY TELL ME THAT THEY ARE STILL PROCESSING IT WHILE THEY TOLD ME THAT THE PROCESS TAKES 3 DAYS AND 5 HAVE BEEN PASSED.

ΤΟΥΣ ΕΣΤΕΙΛΑ ΤΗΝ ΑΠΟΔΕΙΞΗ ΠΟΥ ΜΟΥ ΖΥΤΗΣΑΝ ΣΤΑ ΑΓΓΛΙΚΑ ΑΠΟ ΤΗΝ ΚΥΡΙΑΚΗ ΚΑΙ ΑΥΤΟΙ ΜΟΥ ΛΕΝΕ ΟΤΙ ΑΚΟΜΗ ΤΗΝ ΕΠΕΞΕΡΓΑΖΟΝΤΑΙ ΕΝΩ ΜΟΥ ΕΙΧΑΝ ΠΕΙ ΟΤΙ Η ΔΙΑΔΙΚΑΣΙΑ ΔΙΑΡΚΕΙ 3 ΜΕΡΕΣ ΚΑΙ ΕΧΟΥΝ ΠΕΡΑΣΕΙ 5

Hello coolies,

I would definitely give more time to the casino to process your verification, especially before holidays as their staff may be limited.

Let us know by the on the the week if there's been any update.

Regards,

Nick

My account was verified and now I'm waiting for a withdrawal.

Μου επαλήθευσαν τον λογαριασμό και τώρα περιμένω να γίνει αναληψη

THEY DON'T LET ME MAKE A WITHDRAWAL THEY KEEP GIVING ME DIFFERENT EXCUSES

ΔΕΝ ΜΕ ΑΦΗΝΟΥΝ ΝΑ ΚΑΝΩ ΑΝΑΛΗΨΗ ΜΟΥ ΛΕΝΕ ΣΥΝΕΧΕΙΑ ΔΙΑΦΟΡΕΤΙΚΕΣ ΔΙΚΑΙΟΛΟΓΙΕΣ

NOW THEY TELL ME THAT I HAVE PLAYED WITH BONUS MONEY AND THAT I CANNOT WITHDRAW IT,

I DID NOT ASK FOR AND HAVE NOT PLAYED WITH BONUS MONEY.

ΤΩΡΑ ΜΟΥ ΛΕΝΕ ΟΤΙ ΕΧΩ ΠΑΙΞΕΙ ΜΕ ΜΠΟΝΟΥΣ ΧΡΗΜΑΤΑ ΚΑΙ ΟΤ ΔΕΝ ΜΠΟΡΩ ΝΑ ΚΑΝΩ ΑΝΑΛΗΨΗ,

ΕΓΩ ΔΕΝ ΖΗΤΗΣΑ ΚΑΙ ΔΕΝ ΕΧΩ ΠΑΙΞΕΙ ΜΕ ΜΠΟΝΟΥΣ ΧΡΗΜΑΤΑ.

Hello coolies,

I'm glad to hear that your account is now verified.

Would it be possible to further forward your deposit, bonus and betting history from your casino account to nikolas.b@casino.guru?

Looking forward to hearing from you.

Regards,

Nick

?

Thank you coolies for all the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, coolies,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Pit Bet Casino team,

Could you please explain the player's situation in more detail? Provided that the user successfully passed the KYC/verification, why is he not allowed to withdraw his winnings? Can you provide him with clear instructions on how to withdraw his funds?

If there is a reason why the casino does not allow him to withdraw, is it able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Thank you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear coolies,

Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime by contacting me via email.

Best regards,

Branislav, Casino.Guru