Piggy Bang Casino - У гравця проблеми з депозитом.

Hello I deposited 30 euros via Trustly on November 23rd and since I don't speak English, Trustly has debited 25 euros from my account and in my player profile in PiggyBang Casino the deposit is pending. Emailed PiggyBang Finance Department 1 week ago and received no response.

Hallo habe am 23 November 30 Euro über Trustly eingezahlt und da ich kein Englisch kann hat trustly von meinem Konto 25 Euro abgebucht und in meinem Spielerprofil in PiggyBang Casino steht in der Einzahlung auf ausstehend . Habe vor 1 Woche per E-Mail an PiggyBang Finanzabteilung geschrieben und keine Antwort erhalten .

Dear Tim,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I am very sorry, but I am not completely sure what the issue is. Would you be so kind and provide more information? Did you make a deposit, but it hasn’t been credited to your casino account? Or it was credited, but you aren't able to play with it? Could you please post here a screenshot of the pending deposit?

Looking forward to hearing from you.

Best regards,

Kristina

Thank you very much Timandre47 for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you

Danke

Hi Tim,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Piggy Bang Casino to the conversation to participate in the resolution of this complaint.

I wrote to them 1 week ago and the day before yesterday too and sent photos but no response from PiggyBang Casino. And the casino closes on December 31st

Habe vor 1 Woche denen hingeschrieben und vorgestern auch und habe Fotos geschickt aber keine Reaktion von PiggyBang Casino. Und das Casino macht am 31 Dezember zu

I just checked my player profile to see if something was refunded and see the deposit status that the deposit has been canceled. But have not received a refund on my bank account until now. Hopefully they'll answer.

Habe gerade im meinen Spielerprofil geschaut ob was erstattet worden ist und sehe bei der Einzahlungs Status das die Einzahlung abgebrochen ist . Aber habe bis Jetzt keine Rückerstattung auf meinem Bankkonto erhalten . Hoffendlich antworten die mal .

Hi Tim, thanks for the update.

We would like to ask Piggy Bang Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi Tim, has there been any progress?

What they wrote is not true, first the deposit status in my player profile was pending and then canceled. In good German, they don't want to reimburse me for that, they are fraudsters for me

Was die geschrieben haben stimmt nicht erst war der Einzahlung Status in meinem Spielerprofil auf austehend und dann auf ab gebrochen . Auf gut deutsch die wollen mir das nicht erstatten sind für mich Betrüger

Hi Tim,

I tried to get in touch with the casino repeatedly but without success. I’m afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. In the meantime, I recommend you to contact the Malta Gaming Authority (https://www.mga.org.mt/support/online-gaming-support/) and submit a complaint to them. It's a good licensing authority and has better options and tools to help players. Please let me know if you need help with filling the form or how the MGA responded if you can manage to do this on your own (peter.m@casino.guru). I wish I could be of more help. 

Best regards,

Peter

Yes, make it unsolved and give this online casino a bad rating

Ja machen sie als ungelöst den Fall und machen sie eine schlechte Bewertung für diesen online Casino