Parimatch Casino BR - Гравець скаржиться, що не отримав кешбек.

I activated a cashback promotion over the weekend, which the casino canceled and replaced with another. without my knowledge.

Я активував акцію кешбек за вихідні, яку казино відмінило замінивши другою. без мого відома.

Dear Andriy575,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any cashback bonus from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Have you tried to communicate this issue with the casino directly? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear Andriy575,

We were informed by the casino representative that you have received a New Year bonus instead of regular cashback. Could you please contact your personal manager and discuss any problems that you're facing? Please keep me informed.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.