PalmSlots Casino - Рахунок гравця блокується при спробі зняття.

Hello.

I just tried to withdraw my balance and found that the casino has locked my account on their website.

I would like the casino to pay out my balance into my bank account.

Hallo.

ich wollte gerade mein Guthaben auszahlen und musste feststellen das das Casino meinen Account auf der Website gesperrt hat.

Ich möchte das das Casino mir mein Guthaben auf mein Bankkonto auszahlt.

Hello rw1948,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PalmSlots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? What explanation did they provide you regarding the closed account?

Looking forward to your answer.

Regards,

Nick

Hello Nick,

my account has already been verified. The winnings are only earned with real money. The last time I spoke to support was yesterday evening. They told me I should simply request the money for withdrawal via the payout portal. But that doesn't work because they have deactivated my player account.

I suspect that my player account is closed because I requested that my profile be deactivated a few days ago, which did not happen.

I was still able to deposit money and place bets. Shortly before I wanted to withdraw, my profile was blocked.

I want PalmSlots to pay out my balance to my bank account.

Hallo Nick,

mein Konto ist bereits verifiziert. Die Gewinne sind ausschließlich mit echtem Geld erspielt. Das letzte mal habe ich gestern Abend mit dem Support gesprochen. Die sagen mir ich soll das Geld ganz einfach über das Auszahlungsportal zur Auszahlung anfragen. Das geht aber nicht, weil die mein Spielerkonto deaktiviert haben.

Ich vermute das mein Spielerkonto geschlossen ist, weil Ich vor einigen Tagen eine Deaktivierung meines Profils angefragt habe, was nicht erfolgte.

Ich konnte noch Geld einzahlen und setzen. Kurz bevor Ich auszahlen wollte wurde mein Profil gesperrt.

Ich möchte das PalmSlots mein Guthaben auf mein Bankkonto auszahlt.

Hello rw1948,

Since when are you waiting for the payout? When exactly did you request for your account to be closed and when did the casino close it?

Dear rw1948,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.