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Dear Стефан,

Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but I am not sure I understand what happened.

Thank you in advance for your reply.

Best regards,

Kristina

I had set a limit of 150 BGN / month deposit on 24.06, but after this limit I could still make deposits. I had received confirmation from them that the limit had been imposed on me, but this limit was imposed only on 3.07.

Бях си самоналожил лимит от 150 BGN/месец депозит на 24.06, но след този лимит аз все още можех да правя депозити. Бях получил от тях потвърждение, че ми е наложен лимита, но този лимит беше наложен едва на 3.07.

Thank you for your reply, Стефан. Would you be so kind and forward all the relevant communication between you and the casino to kristina.s@casino.guru?

Dear Стефан,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.