Palace of Chance Casino - Запит гравця на зняття коштів відхилено.

They denied my withdrawal after 10 days. I am entitled as per the terms and conditions to 100usd of that money as that was the terms of the free chip used + the 11usd I deposited via bitcoin as they forced me to make a deposit before allowing my withdrawal. (they stated the deposit would be refundable and not to worry)

Dear carcrasher43,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you been advised why your withdrawal was canceled?
• Did the casino offer you any recommendations on how to withdraw your winnings?

Looking forward to hearing from you.

Best regards,

Tomas

Hello Tomas!

No. The answer to both is no. They have yet to even get back to me in any form.

P.s. I have submitted another withdrawal through another method that is bitcoin related, but I'm not holding my breath.

Thanks for the update.

Could you please advise if there was any progress with your withdrawal via Bitcoin? When did you request your withdrawal via Bitcoin? Did the casino reply to you since your last message?

Dear carcrasher43,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.