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I cannot open this site, what is the problem actually, solve it for me please

Dear Faris,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with Malaysian VPN (Virtual Private Network) and didn’t experience the same difficulties. Since you have filed this complaint almost 24 hours ago, could you please advise if the issue is persisting? Additionally, please forward any relevant screenshots. This issue might be caused by playing on one device, not logging out properly and starting another session on a different device. Could you please advise if you have an active account in this casino or you’d like to register one?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Faris,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I cannot withdrawal my winning money

Do I understand correctly that you account has been blocked? 

Dear Faris,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Actually why my account being block, because i already give my details there.

Have you tried to communicate this issue with casino?

When i open it, everything good and nothing happen so far.

I’m sorry, Faris but I still don’t understand completely. Could you please advise if you have tried to communicate this issue with casino? Was your account verified in the past?

Yes it is, rhe account already verified, and everything is done perfectly, i already submit my docomebtation such IS and picture, everything is ok for right now, but if check still have a problem i hope please settle it for me, behalf off me, because i already make it perfectly.

I already submit the documentation such as ID and Picture, everything done.

Thank you very much, Faris, for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

We will not try to contact the casino and ask them to join here to help you resolve your issue.

We haven't receive any answer from the casino yet. Please note, if we won't receive any answer from you within the next 7 days, we will be forced to close the complaint as "unresolved", which could lead to casino rating deduction.

Everything is already done, all the complaint already solve thank you.

Dear Faris,

Thank you very much for letting us know that your issue have been resolved. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly help.

Best regards,

Nick

Casino.guru