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on 6.7. I made a payment and on 7.7. it was deducted from the player account, since then i have not received any money or a message.

I have already sent several screenshots and nothing happens.

please help me to get my money

Thanks a lot

am 6.7. habe ich eine auszahlung vorgenommen und am 7.7. wurde es vom spielerkonto abgebucht, seitdem habe ich weder geld noch eine nachricht erhalten.

ich habe mehrere screenshots auch schon hingesendet und es passiert nichts.

bitte helfen sie mir weiter um an mein geld zu gelangen

vielen lieben danke

Dear petra-64,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Hi

The payment was in my account today

Thank you very much for your effort

Hallo

Heute war die Auszahlung auf meinem Konto

Vielen Dank für Ihre Mühe

Awesome news, petra-64. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.