OhMySpins Casino - Депозит гравця затримано.

I made several deposits to my casino account on 28.2.25

Two deposits, one with 62 euros and another with

61 euros were debited from my bank account but the game account

not credited. I complained about this immediately and several times in the casino's chat, but to no avail. I always received only evasive information and requests to persevere. Even sending a copy of the transaction list from my bank account to

their finance department or support was useless. Apart from an acknowledgement of receipt, there was no further response. There are now

Almost 3 weeks have passed in which I am waiting for the credit

Ich habe am 28.2.25 mehrere Einzahlungen auf mein Casino-Konto

getätigt. Zwei Einzahlungen, eine mit 62 Euro und eine weitere mit

61 Euro, wurden meinem Bankkonto belastet aber dem Spielkonto

nicht gutgeschrieben. Ich habe das im Chat des Casinos sofort und auch mehrfach reklamiert. Aber ohne Erfolg. Ich bekam immer nur ausweichende Auskünfte und Durchhalte Aufforderungen. Auch die Übersendung einer Kopie der Umsatzliste von meinem Bankonto an

deren Finanzabteilung bzw. den Support war nutzlos. Außer einer Eingangsbestätigung gab es keine Rückmeldung mehr. Es sind jetzt

nahezu 3 Wochen vergangen in denen ich auf die Gutschrift warte

Dear luckylooser007,

Thank you very much for submitting your complaint.

I’m sorry to hear about the issue with your deposit. I can only imagine how frustrating it must be to have your money disappear without reaching your casino account.

In cases like this, if the deposit was never credited, the best course of action is to contact your payment provider, as they will need to investigate where the funds are. Unfortunately, this process can take some time—often around a month—but they should be able to track what happened to your money. While this is being sorted out, I strongly recommend not making any further deposits to avoid similar issues.

To get a clearer picture of your case, could you please provide the following details?

• When exactly did you make the deposit?
• What payment method did you use (e.g., credit card, e-wallet, bank transfer)?
• Have you contacted the casino about this issue? If so, what did they say?
• Has the amount been deducted from your bank or payment provider, or is it still pending?

If you have any receipts or confirmation emails from your payment provider or the casino, please forward them to petronela.k@casino.guru so we can review them.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela