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Casino let me deposited 250€ while theres totally not possible to withdraw any funds .

theres No methodes to request withdrawal …

i Lost all the money and on chat i Heard „ im very sorry „

Dear Sylwia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Sometimes you have to verify your identity in order to be able to request the withdrawal.

Do I understand correctly that you have lost all your funds in the meantime?

Thank you in advance for your reply.

Best regards,

Kristina

It was not nessesery to veryficate account to request withdrawal

i deposited 250€ and after some playing i win that back but there was not option to witdraw the Same methode what i deposited

Sylwia, how much money is currently in your account?

I losted and I locked mine account

but with a fact , withdrawal option is unlock after first deposit I couldn’t see nothing .

after deposit with trustly and ideal mine withdrawal option get unlocked and there was only safe card methode …

in this fact I couldn’t pay out money. they should give me back this what I deposited

I understand your frustration, and that this situation would never happen if you could withdraw your winnings in the first place, however, we could help you only if you had some balance left.

Please let me know, if there is anything else, I could do for you regarding this case, otherwise, I am afraid I will be forced to reject your complaint. Thank you for your understanding. 

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.