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I requested the withdrawal on December 28th and was told it would be processed in three business days. 10 days have passed, in chat they just say wait, I tried to send the documents and they replied that they are not needed .. No news of the withdrawal!

Ho richiesto il prelievo il 28 dicembre, mi è stato detto che sarebbe evaso in tre giorni lavorativi. Sono passati 10 giorni, in chat dicono solo ti attendere, ho provato a mandare i documenti e mi hanno risposto che non servono.. Del prelievo nessuna notizia!

Dear Baltimora09,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with delayed withdrawal. Could you please advise if you have accumulated your winnings with or without an active bonus? Have you received any winnings from this casino in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

The win occurred without bonus, it is the first withdrawal I request .. Regarding the verification, I tried to send my document but they replied that it was not necessary

La vincita è avvenuta senza bonus, è il primo prelievo che richiedo..Riguardo alla verifica io ho provato a mandare il mio documento ma mi hanno risposto che non era necessario

I fully understand your frustration, Baltimora09. However, I will set the timer for additional 4 days and if there’s no development by Wednesday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Thanks to you

Grazie a te

The bank transfer confirmation email has arrived! Now I wait for them to arrive on the bill ..

È arrivata la mail di conferma del bonifico! Ora aspetto che arrivino sul conto..

Great news. The least I can do is to keep this case opened till your further confirmation regarding successful withdrawal. Please keep me informed.

Dear Baltimora09,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.