Nomini Casino - Гравець відчуває затримку зняття коштів.

I never had issues with withdrawals but the last 6 months it's been a nightmare. I have been waiting for 3 withdrawals since January 22, 2025. Same response from support chat saying its a processing delay. I've reached out to support via email, no response. I have a 4th withdrawal I want to make but I can't until 1 of 3 has been released. This is so disheartening. I've been playing for almost 2 years, always received withdrawals within 48 hrs. I don't understand why there is a problem now. Not nice being treated like this.

Hello Sandi26,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nomini Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick,

Nomini has not asked for verification and I did not win from a bonus, and I spoke to the casino again yesterday stating how long I've been waiting. I have 3 withdrawals and a big balance waiting to withdraw, and the support team repeats what they say each time I reach out. It's like a script they have to write. I also reached out to service provider and they have not received any withdrawals to send me, either. I pray I see my winnings.

Thank you Sandi26 for all the information provided so far. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi there,

I'd like to update you that I have finally received my withdrawals from January 22nd, 2025. I also did finally receive an email from the support team, one of the managers who responded well and escalated the processes.

Thank you for the update, Sandi26.

Have you also been able to complete the fourth withdrawal, as mentioned in your first message?

Yes, I've received 4th withdrawal.

Thank you very much for all your help in that. Greatly appreciated.

Dear Sandi26,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Mirka Dubasova 

Casino.Guru