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Dear Ladies and Gentlemen ,

I won 35 euros with free spins and tried to pay them out, which didn't work! I then wrote to the support and asked why it was, the only answer to this question is try it again ^^ Habs tried more often and then the credit is still 35 euros!

The amount is simply not deducted!

I hope for a quick answer!

Kind regards

Jan Luca R***

Sehr geehrte Damen und Herren ,

Und zwar habe ich mit freispielen 35 Euro gewonnen und versucht diese auszuzahlen was allerdings nicht funktioniert! Habe dann den support angeschrieben und gefragt woran es liegt, auf diese Frage kommt nur die Antwort versuchen sie es nochmal^^ Habs auch öfter versucht und dann immer noch beim Guthaben 35 Euro stehen!

Der Betrag wird einfach nicht abgezogen!

Ich hoffe auf eine schnelle Antwort!

Mit freundlichen Grüßen

Jan Luca R***

Dear Jan Luca,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Have you completed the wagering requirements for the Free Spins?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Jan Luca,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.