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Good evening. On the 8th of the month, I made a withdrawal request, and today they canceled it without my permission. What is the reason for this?

καλησπέρα από τις 8 του μήνα έχω κάνει αίτημα ανάληψης και μου την ακύρωσαν σήμερα χωρίς την άδεια μου. Για ποιο λόγο

Dear doudopoulosioannis,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. To assist you better, could you kindly clarify a few details?

• Have you successfully made withdrawals from this casino before?
• After your withdrawal was canceled, did you contact customer support to understand the reason?
• Have you completed the full KYC (Know Your Customer) verification process?
• What types of games were you playing—slots, live casino, or sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I am waiting for my money to be withdrawn

Περιμένω την ανάληψη των χρημάτων μου

Thank you for your reply.

Have you received your winnings yet?

If you are still waiting for your withdrawal, please answer the questions I asked you in my first reply. Thank you for your understanding.