NineCasino - Затримка зняття коштів

NineCasino doesn't want to accept my withdrawals. I've won money in a slot casino, which, after full verification, has not been withdrawn from me yet. 2 months ago I had a similar situation and thanks to you ninecasino paid me money after 20 days. here is the link

https://casino.guru/ninecasino-player-s-withdrawal-has-been-delayed-16

when I got a VIP account at ninecasino I was automatically excluded from all promotions and my account was limited, previously they accepted withdrawals within 1 day and now they deliberately withhold them and do not reply to emails

Attached is a screenshot with a verified ninecasino account and money withdrawal

Dear aronek1988,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

help. 9 days after ordering the withdrawal of money, the withdrawals were rejected and the account was blocked!

Can You Help me?

Dear aronek1988,

Have you received your withdrawal from the casino yet?

I haven't received my withdrawal

Thank you for your reply, aronek1988. Have you received any explanation regarding the blocked account? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

This is the only information I received on the Livechat (screenshot). My deposit of about €1500 and my winnings of about €3500 from bets were stolen by ninecasino.

Thank you very much, aronek1988, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you aronek1988 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask NineCasino for their help in resolving this complaint. We would like to know why was the player's account blocked and winnings confiscated.

Thank you!

Dear all,

I wanted to inform you that the user has been notified regarding the issue. Peter, I've sent you an email with the necessary information attached. Additionally, the matter has been forwarded to our responsible team for further handling. I will keep you updated as soon as possible.

Sincerely,

Mateus

NineCasino Team

Dear all,

The player may request a withdrawal for the remaining balance.

Sincerely,

NineCasino Team

Thank you very much for the update NineCasino.

Dear aronek1988, we will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Peter, In fact, the account was unblocked and part of the money was able to be withdrawn. exactly PLN 9800 , there is still EUR 1000 missing which was canceled and not returned to the casino account.

some of the money was paid in PLN and some in EURO currency. my canceled money withdrawals in the attached screenshot:

5351 PLN

3186 PLN

200 EUR (860 PLN)

1042 EURO (4480 PLN)

total PLN 8530 and EUR 1242(that is PLN 5340)

8530 + 5340 = 13870 PLN(polish zloty)

and I was allowed to withdraw money only PLN 9,800

There is still PLN 4,030 left to be refunded by ninecasino

Dear all,

We have forwarded this information to the responsible team and currently await a response. As soon as we receive further details, we will promptly update you. Your patience is greatly appreciated.

Bests regards,

NineCasino Team

Dear all,

I wanted to inform you that we have already notified our team about your pending withdrawal and they are actively working on resolving it as soon as possible.

Bests regards,

NineCasino Team

Hello, dear all!

We are pleased to inform you that the withdrawal of the disputed amount has been already processed and paid. Dear aronek1988, you should receive the funds within 5 banking days.

If you have any other question, don't hesitate to contact us.

Best regards,

NineCasino Team.

Thank you very much for the update NineCasino representative.

Dear aronek1988, We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Piotr thanks me for intervening in my case, I managed to withdraw the money, I have already received it. Unfortunately, the account was limited for betting and blocked by ninecasino. Apparently, this casino does not like it when someone starts fighting for their money and prevents you from playing after winning at the casino!

Dear aronek1988,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter