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Hello, I requested a withdrawal on Thursday 05/01/2023. This was not processed for me yesterday and you are always put off. I then had this withdrawal canceled and requested a new withdrawal of €310, €100 and €220 respectively. The money was always in my bank account within a few hours. Each time you are comforted and told that the finance department needs to review more information about these payouts. I've always been happy with Nine Casino because everything happened so quickly, but I'm already unsure about the whole thing.

Hallo, ich habe am Donnerstag den 01.05.2023 eine Auszahlung beantragt. Diese wurde mir gestern nicht bearbeitet und man wird immer wieder vertröstest. Danach habe ich diese Auszahlung stornieren lassen und eine erneute Auszahlung von jeweils 310€, 100€ und 220€ beantragt. Das Geld war immer innerhalb weniger Stunden auf meinem Bankkonto. Jedes Mal wird man vertröstest und einen wird gesagt, das die finanzabteilukf weitere Informationen zu diesen Auszahlungen prüfen muss. Ich war immer zufrieden mit Nine Casino, gerade weil alles so schnell ging aber das ganze verunsichert mich jetzt schon.

Dear Mickstar,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Okay thank you very much. Nine Casino assured me yesterday that they would transfer the money to me on yesterday's working day. Unfortunately nothing came. I just asked again and they said the same thing as the days before. They want to delay all this in hopes I'll gamble away the money, which I will. thank you for your effort

Okay, vielen Dank. Nine Casino hat mir gestern versichert, mir das Geld noch an dem gestrigen Arbeitstag zu überweisen. Leider kam noch immer nichts. Gerade habe ich noch einmal nachfragt und es wurde wieder das gleiche wie die Tage davor gesagt. Sie wollen das ganze Hinauszögern in der Hoffnung ich verspiele das Geld, was ich aber noch tun werde. Danke für eure Mühe

Money was just transferred. case can be closed. Thanks very much !

Geld wurde so eben überwiesen. Fall kann geschlossen werden. Vielen Dank !

Dear Mickstar,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru