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On the day I made the withdrawal I had said that it was 24 hours … much more has passed … I've been trying to withdraw the amount for almost 3 days! Each time and just an excuse .. when it comes time to put the money and then .. when it comes time to receive just a headache

No dia que fiz a retirada Havia falado que era 24 horas … já se passaram muito mais … estou a quase 3 dias tentando sacar o valor ! Cada vez e só uma desculpa .. na hora de colocar o dinheiro e na hora .. na hora de receber só dor de cabeça

Dear edsony1122,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

The deadline given by the casino is 24 hours. At no time was this deadline passed in the contract term. It was my first serve and I've already been through this situation. What annoys me the most, each attendant says one thing different from the other.. my deposit dropped at the time.. now to receive it! I need a certain date.

O prazo dado pelo cassino e de 24 horas . Sendo que em nenhum momento foi passado esse prazo no termo de contratação. Foi meu primeiro saque já estou passado por essa situação. O que mais me chateia cada atendente fala uma coisa diferente da outra .. meu depósito caiu na hora .. agora para receber ! Preciso de uma data certo .

Dear edsony1122,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.