Newlucky Casino - Виведення коштів гравцем затримується.

Hello,

I am having issues with the casino Newlucky.com. I have 2 pending withdrawals. The first one I submitted 8 days ago, amounting to 4062 Euros, and the second withdrawal was submitted on Thursday for 3880 Euros. Both withdrawals remain in the "Pending" status. When I inquire about when the review will finally be completed, I am simply told to keep waiting without any indication of when it will actually be finished. I am starting to get worried that I will never see this money. I urgently need your help.

Guten Tag,

Ich habe bei Probleme mit dem Casino Newlucky.com. Ich habe 2 offene Auszahlungen. Die erste habe ich vor 8 Tagen eingereicht in Höhe von 4062 Euro und die zweite Auszahlung ist von Donnerstag mit 3880 Euro. Beide Auszahlungen stehen fest auf dem Status "Pending". Auf Nachfrage wann die Prüfung endlich abgeschlossen wird, wird man nur darauf vertröstet das man noch warten soll ohne eine Aussicht zu bekommen wann es wirklich beendet wird. Ich habe langsam Ansgst das ich diese Geld nie sehen werde. Ich bräuchte dringend eure Hilfe.

Dear TimPuenjer,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Ok thanks for the info, then I will wait

Ok danke für die Info, dann werde ich warten

Dear TimPuenjer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.