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Hi I asked netbet assistance to solve them a problem and it's been 5 days and they don't want to solve my money are blocked on the game and a technical problem I did nothing I entered to play as I do every time and I found myself stuck with the money in the game I write every day to the assistance and they always give me the same answer to wait 5 days have passed they told me that in 48 hours it would be solved

Salve ho richiesto alla assistenza di netbet di risolverli una problema e sono passati 5 giorni e non vogliono risolvere i miei soldi sono bloccati sul gioco e una problema tecnica io non ho fatto niente sono entrata a giocare come faccio ogni volta e mi sono trovata bloccata con i soldi nel gioco scrivo tutti i giorni all assistenza e mi danno sempre la stessa risposta di aspettare ormai sono passati 5 giorni mi avevano detto che in 48 ore sarebbe stato risolto

Dear Mariana,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history along with any relevant communication to petronela.k@casino.guru?

Have you accumulated your winnings with or without an active bonus?

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

I replied to you via the email you sent me to reply

Vi ho risposto tramite l'email che mi avete inviato di rispondere

Dear Mariana,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.