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I can only withdraw €500 three times a week. This is very little since I have €45,000 in my account. Customer service also told me that the monthly withdrawal limit is €10,000, but they only pay me out €1,500 each time, which totals €6,000 per month.

I won on your sister site, Winshark, and they also paid out €500 daily.

This has become really frustrating.

Ich kriege nur 3 mal wöchentlich 500€ ausgezahlt. Und das ist sehr wenig ich habe auf meinem Konto 45.000€ oben. Der Kundenservice meinte auch mal das dass monatliche auszahlungslimit 10.000€ sind aber die zahlen mir immer nur 1500€ aus was 6000€ pro monat sind.

Ich habe auch auf ihrer Schwestern seite winshark gewonnen gehabt und die haben auch täglich 500€ ausgezahlt.

das ist echt mühsam geworden

Dear Fatmir777,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I am fully verified and have been waiting for my money for 1-2 months now.

I have already received some payouts but very few. They pay out SLOWLY that's the problem!

they only pay out 1500€ a week that's the problem

Ich bin vollkommen verifiziert und warte nun seit 1-2 Monaten auf mein Geld.

ich habe schon einige auszahlungen gekriegt aber sehr wenige. Sie zahlen LANGSAM AUS das ist das Problem!

sie zahlen nur 1500€ in der Woche aus das ist das problem

Dear Fatmir777,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Fatmir777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I notice you don't understand my problem. I said the casino does pay out but they pay out very, very SLOWLY! They only pay me €1500 per week and I have over €50,000 in my player account. I've tried several times to find a solution with the casino but they keep telling me the same thing: that is the maximum limit 😂

Dear Fatmir777,

According to the casino's terms, you are allowed to request up to €500 for withdrawal every 24 hours. Could you please confirm if you have attempted to request this amount on a daily basis? Additionally, were there any pop-up messages or notifications from the casino indicating that you were no longer able to request further withdrawals?

If possible, kindly forward any communication between you and the casino regarding this issue to nikolas.b@casino.guru.

I look forward to your response.

Best regards,

Nick

Dear Fatmir777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.