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Hello, I won a total of 2480€ over 3 days. The first winnings happened on 02.08, then on 03.08 / 06.08, and I was paid out 500€ on 04.08.2023.

I am verified. 1500€ is pending for withdrawal and 480€ is currently in my account.

Hallo, Ich habe in 3 Tagen insgesammt 2480€ gewonnen. Erster Gewinn war am 02.08 dann am 03.08 /06.08 mir wurde am 04.08.2023 500€ ausgezahlt.

Verifiziert bin Ich. 1500€ hängen in der auszahlung Fest und 480€ Sind auf meinem Konto.

Dear oliverfelixdorsch,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear oliverfelixdorsch,

Have you received your withdrawal from the casino yet?

Hello, I'm currently waiting for the last 500€ looks good thanks anyway.

Need for Spin waits around 7-14 days to pay out

Hallo, ich warte momentan auf die letzten 500€ sieht gut aus trotzdem danke.

Need for Spin wartet ca. 7-14 Tage bis zur Auszahlung

Thank you very much for the update, oliverfelixdorsch. We will keep this complaint open until you confirm the last withdrawal has been successful. Please keep me informed about any further developments.

Dear oliverfelixdorsch,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.