N1 Casino - Затримка зняття коштів

I registered on their site and when I found the registration email I entered a wrong number. Despite this I played normally and made deposits.

Yesterday 27-5-2023 I made a deposit and won the amount of €540.09

I asked for a withdrawal and they asked me for some additional identification documents, which I sent them.

In the chat I spoke with them, they told me that the registration was fine. However, in the evening I noticed that when I log in to N1 Casino, when I connect, it shows that my account has been suspended without any further explanation. I spoke with them and they did not give me no clear answer as to why this has happened, nor did they explain to me why the takeover has not yet taken place.

Εκανα εγγραφη στο site τους και καταλαθος στο email εγγραφης εκανα λαθος ενα ψηφιο.Παρολα αυτα επαιζα κανονικα και καταθεσεις εκανα.

Χθες 27-5-2023 εκανα καταθεση και κερδισα το ποσο των 540.09€

Ζητησα να γινει αναληψη και μου ζητησαν καποια επιπλεον εγγραφα ταυτοποιησης,τα οποια τους τα εστειλα.

Στο chat που μιλησα μαζι τους μου ειπαν πως τα εγγραφα ηταν ενταξει.Το βραδυ ομως παρατηρησα οτι κατα την εισοδο μου στο N1 Casino οταν συνδεομαι μου εμφανιζει οτι ο λογαριασμος μου εχει τεθει σε αναστολη χωρις καμια περαιτερω εξηγηση.Μιλησα μαζι τους και δεν μου εδωσαν καμια σαφη απαντηση για ποιον λογο εχει γινει αυτο ουτε μου εξηγησαν γιατι δεν εχει πραγματοποιηθει ακομα η αναληψη.

Dear xristoskoko96,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The suspension of the account after a withdrawal request that is due, however?

It's not weird?

Η αναστολη λειτουργειας του λογαριασμου μετα απο αιτημα αναληψης που οφειλεται ομως?

Δεν ειναι περιεργο?

Thank you very much for your reply, xristoskoko96. I apologize for the misunderstanding. The first message was automatically generated based on the answers you provided while submitting this complaint.

Could you please clarify which number was wrong? Have you received any confirmation regarding successful verification? Have you accumulated your winnings with or without an active bonus?

Do I understand correctly that you have received the withdrawal?

Dear xristoskoko96,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.