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On 10/02/2022 at 20:00 I made a deposit with a total amount of 2000 dollars, I refused all bonuses, after two hours of playing I managed to win 9542, then I verified the account and put on the withdrawal, the deposit was made from Skrill, after my the account was successfully verified, they demanded a selfie with a passport, a selfie with a passport and a sheet of paper in a box, confirmation of the address of residence, confirmation that the skrill is mine, a statement for half a year from the account, confirmation of my source of income, which I successfully provided but still to me they haven’t paid out for 3 days already, and they say wait, so not only do they not pay out the winnings, they also don’t pay out my deposit

02.10.2022 в 20:00 мною было сделано депозит общей сумой 2000 долларов, от всех бонусов я отказался, после двух часов игры мне удалось выиграть 9542, далее я верифицировал счет и поставил на вывод, депозит был сделан со скрилла, после того как мой счет был успешно верифицирована, они потребовали селфи с паспортом, селфи с паспортом и листом бумаги в клеточку, подтверждения адреса прописки, подтверждения что скрилл именно мой, выписку за пол года со счета, подтверждения моего источника дохода, что я успешно и предоставил но всеравно мне не выплачивают уже 3 суток, и говорят подождите, так мало того не выплачивают выигрышь так еще и не выплачивают мой депозит

Dear fist1618,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

well, I am completely open to the casino and the entire list of documents that they requested was provided, I will wait 14 days

хорошо, для казино я полностью открыт и было предоставлено весь перечень документов что они запрашивали, подожду 14 дней

Dear fist1618,

Have you received your withdrawal from the casino yet?

Yes, all the money was withdrawn, there are no complaints, thanks

Да все деньги вывели, притензий нету, спасибо

Awesome news, fist1618. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.