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IT IS ABOUT A WITHDRAWAL OF 16,000 EUROS. MY ACCOUNT IS DUAL IDENTIFIED AND I HAVE NEVER PLAYED WITH BONUSES.

THEY CONTINUOUSLY CANCEL MY WITHDRAWAL AND NOT ONLY BECAUSE OF THE WITHDRAWAL LIMIT WHICH IS SMALL BUT FOR THE ADDITIONAL DOCUMENTS THEY ASKED FOR TO VERIFY THE ORIGIN OF THE MONEY. SO AFTER I HAVE SENT DETAILED BANK ACCOUNTS, WAGE CONTRACTS FROM THE SALE OF PROPERTY AND I CAN'T THINK OF WHAT ELSE NOW THEY TELL ME THAT I WILL BE INFORMED AT SOME MOMENT. OF COURSE I CANNOT KNOW FOR HOW MUCH IT IS LEGAL TO ASK YOU FOR SUCH DETAILED FINANCIAL INFORMATION THAT EVEN THE IRS NEVER ASKED FOR. THE ISSUE IS THAT THE MONEY IS IN THE ACCOUNT AND I DON'T KNOW IF TOMORROW WHEN I WAKE UP THEY WILL HAVE MADE WINGS... THEY SAY IT'S FOR THE FIGHTING OF UNDECLOSED INCOME... WITH THIS LOGIC THEY SHOULD ASK ME WHEN THEY GET THEM PLACE TOTAL 8,000 EUROS WHERE I FOUND THEM AND NOT NOW THAT I HAVE TO MAKE THE WITHDRAWAL.

ΠΡΟΚΕΙΤΑΙ ΓΙΑ ΜΙΑ ΑΝΑΛΗΨΗ 16.000 ΕΥΡΩ. Ο ΛΟΓΑΡΙΑΣΜΟΣ ΜΟΥ ΕΙΝΑΙ ΔΙΠΛΑ ΤΑΥΤΟΠΟΙΗΜΕΝΟΣ ΚΑΙ ΔΕΝ ΕΠΑΙΞΑ ΠΟΤΕ ΜΕ ΜΠΟΝΟΥΣ.

ΜΟΥ ΑΚΥΡΩΝΟΥΝ ΣΥΝΕΧΩΣ ΤΗΝ ΑΝΑΛΗΨΗ ΚΑΙ ΟΧΙ ΜΟΝΟ ΓΙΑ ΤΟ ΟΡΙΟ ΤΩΝ ΑΝΑΛΗΨΕΩΝ ΤΟ ΟΠΟΙΟ ΕΙΝΑΙ ΜΙΚΡΟ ΑΛΛΑ ΓΙΑ ΤΑ ΕΠΙΠΛΕΟΝ ΕΓΓΡΑΦΑ ΠΟΥ ΖΗΤΑΝΕ ΓΙΑ ΤΗΝ ΕΠΑΛΗΘΕΥΣΗ ΤΗΣ ΠΡΟΕΛΕΥΣΗΣ ΤΩΝ ΧΡΗΜΑΤΩΝ. ΑΦΟΥ ΛΟΙΠΟΝ ΕΧΩ ΣΤΕΙΛΕΙ ΑΝΑΛΥΤΙΚΟΥΣ ΛΟΓΑΡΙΑΣΜΟΥΣ ΤΩΝ ΤΡΑΠΕΖΩΝ ,ΜΙΣΘΟΔΟΣΙΕΣ ΣΥΜΒΟΛΑΙΑ ΑΠΟ ΠΩΛΗΣΗ ΑΚΙΝΗΤΟΥ ΚΑΙ ΔΕΝ ΜΠΟΡΩ ΝΑ ΣΚΕΦΤΩ ΤΙ ΑΛΛΟ ΤΩΡΑ ΜΟΥ ΛΕΝΕ ΟΤΙ ΚΑΠΟΙΑ ΣΤΙΓΜΗ ΘΑ ΕΝΗΜΕΡΩΘΩ. ΦΥΣΙΚΑ ΔΕΝ ΜΠΟΡΩ ΝΑ ΞΕΡΩ ΚΑΤΑ ΠΟΣΟ ΕΙΝΑΙ ΝΟΜΙΜΟ ΝΑ ΣΟΥ ΖΗΤΑΝΕ ΤΟΣΟ ΛΕΠΤΟΜΕΡΟΙ ΟΙΚΟΝΟΜΙΚΑ ΣΤΟΙΧΕΙΑ ΠΟΥ ΟΥΤΕ Η ΕΦΟΡΙΑ ΔΕΝ ΖΗΤΗΣΕ ΠΟΤΕ. ΤΟ ΘΕΜΑ ΕΙΝΑΙ ΟΤΙ ΤΑ ΧΡΗΜΑΤΑ ΕΙΝΑΙ ΜΕΣΑ ΣΤΟΝ ΛΟΓΑΡΙΑΣΜΟ ΚΑΙ ΔΕΝ ΞΕΡΩ ΑΝ ΑΥΡΙΟ ΠΟΥ ΞΥΠΝΗΣΩ ΘΑ ΕΧΟΥΝ ΚΑΝΕΙ ΦΤΕΡΑ...ΛΕΝΕ ΟΤΙ ΕΙΝΑΙ ΓΙΑ ΤΗΝ ΚΑΤΑΠΟΛΕΜΗΣΗ ΤΩΝ ΑΔΗΛΩΤΩΝ ΕΙΣΟΔΗΜΑΤΩΝ ...ΜΕ ΑΥΤΗ ΤΗΝ ΛΟΓΙΚΗ ΘΑ ΕΠΡΕΠΕ ΝΑ ΜΕ ΡΩΤΗΣΟΥΝ ΟΤΑΝ ΤΟΥΣ ΚΑΤΕΘΕΣΑ ΣΥΝΟΛΟ 8.000 ΕΥΡΩ ΠΟΥ ΤΑ ΒΡΗΚΑ ΚΑΙ ΟΧΙ ΤΩΡΑ ΠΟΥ ΕΙΝΑΙ ΝΑ ΚΑΝΩ ΤΗΝ ΑΝΑΛΗΨΗ.

Dear SIAA,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

THANKS FOR YOUR ANSWER

THE PROBLEM IS THAT THEY CANCEL MY WITHDRAWAL, IT IS NOT PENDING AND THE MONEY IS IN THE ACCOUNT AND I AM AFRAID THEY WILL SUDDENLY LOSE!!!

ΕΥΧΑΡΙΣΤΩ ΓΙΑ ΤΗΝ ΑΠΑΝΤΗΣΗ

ΤΟ ΠΡΟΒΛΗΜΑ ΕΙΝΑΙ ΟΤΙ ΜΟΥ ΤΗΝ ΑΚΥΡΩΝΟΥΝ ΤΗΝ ΑΝΑΛΗΨΗ ,ΔΕΝ ΕΙΝΑΙ ΣΕ ΕΚΚΡΕΜΟΤΗΤΑ ΚΑΙ ΤΑ ΧΡΗΜΑΤΑ ΕΙΝΑΙ ΜΕΣΑ ΣΤΟΝ ΛΟΓΑΡΙΑΣΜΟ ΚΑΙ ΦΟΒΑΜΑΙ ΝΑ ΜΗΝ ΞΑΦΝΙΚΑ ΧΑΘΟΥΝ !!!

June 11, 2023, 5:44 p.m

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GOOD EVENING, I WOULD LIKE TO INFORM YOU THAT THE PAYMENT HAS BEEN COMPLETED.

IN A SLOW, TORTURED WAY AND WITH QUESTIONS THAT FORCED ME TO EVEN REFER TO MY VERY PERSONAL LIFE. ACTUALLY UNACCEPTABLE IN 2023.

ΚΑΛΗΣΠΕΡΑ , ΘΑ ΗΘΕΛΑ ΝΑ ΣΑΣ ΕΝΗΜΕΡΩΣΩ ΟΤΙ Η ΠΛΗΡΩΜΗ ΟΛΟΚΛΗΡΩΘΗΚΕ.

ΜΕ ΤΡΟΠΟ ΑΡΓΟ ,ΒΑΣΑΝΙΣΤΙΚΟ ΚΑΙ ΜΕ ΕΡΩΤΗΣΕΙΣ ΠΟΥ ΜΕ ΑΝΑΓΚΑΣΑΝ ΝΑ ΑΝΑΦΕΡΘΩ ΜΕΧΡΙ ΚΑΙ ΣΤΗΝ ΠΟΛΥ ΠΡΟΣΩΠΙΚΗ ΜΟΥ ΖΩΗ. ΠΡΑΓΜΑ ΑΠΑΡΑΔΕΚΤΟ ΕΝ ΕΤΗ 2023.

Dear SIAA,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru