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The casino refuses to give me my winnings because I allegedly gambled it away. The money is still in the transfer center there but is not released because my account was not yet activated. If I had gambled it would be this sum. No longer to be seen. That's l worst class. How can I do this?

Thank you in advance

Kind regards

Thomas rent

Das casino weigert sich mir meinen gewinn auszuzahlen weil ich es angeblich verspielt hätte . Das geld liegt nach wie vor im überweisungscenter da ist aber nicht freigeben da mein konto noch nicht freigeschaltet war . Wenn ich es verspielt hätte wären diese summe. Nicht mehr zu sehen .das ist l schlimmster klasse. Wie kann ich dagegen vorgehen

Danke im voraus

Mfg

Thomas mieth

Dear Thomas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Do I understand correctly that you haven’t completed your account verification yet? Could you please forward your game history to petronela.k@casino.guru? Lastly, could you please confirm the disputed amount?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Thomas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.