N1 Casino - Гравець намагається підтвердити свій обліковий запис.

Hello, I have been confirmed at N1 casino for some time and successfully transferred my winnings. But after several successful wins, a couple of days later I wanted to withdraw money again, suddenly I needed to confirm a lot of documents that were not needed before. But you won't do anything, I gave them all the necessary documents. Only for them one somehow became unsuitable. Although it was suitable before, it is suitable for all casinos. I am talking about payment confirmation. They asked for a 6-month transfer on one sheet. I don't have the opportunity to do this for them, so I bet them all one by one as usual. But they don't like it. And they don't promise to transfer the winnings to me. Maybe you can help someone.

Hello Darius,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with N1 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Can you please clarify why can't you forward the casino the requested document you mentioned above?

Looking forward to your answer.

Regards,

Nick

Dear Darius,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I was last in touch and spoke specifically about this misunderstanding on 14/10/22. They have all my documents and all confirmed (id, payment all transfers made to I ju casino account.) as well as proof of income. And the address. But for some reason it is not suitable for them to separate payments one transfer at a time in their casino. They need a 6-month report of transfers made to their account. I would have gladly done it if my bank program had such an option to download the 6-month report made on their account. But there is no such function. I can only have the entire transfer report, or one by one. The bank also does not provide such services. It's because of such a problem that they don't want to confirm my account.

Hello Darius,

It is a quite common request from the casino so if you can, please forward them the statements one by one in order to finish the verification process as soon as possible.

Please let us know the outcome once you forward them all the documents and if it would be still stuck, we will definitely try to intervene.

Hello, I sent them all one by one. They said they need one sheet with everyone.

Thank you Darius for all the information provided so far. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Darius,

My name is Stefan, and I will be helping you with this case from now on. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite an N1 Casino representative to join this conversation and participate in the resolution of this complaint.

Dear N1 Casino,

Could you please state why the player's monthly bank statements are insufficient for verification?

Thank you in advance for providing the information.

Kind regards,

Stefan

Hi,

The player didn't upload monthly bank statements, all we can see it a screenshot of some outlined transactions.

A bank statement is an official summary of financial transactions occurring within a given period for a bank account held by a person.

Players who use the ABN AMRO bank are usually do not have any problems with a document provision.

Usually the document is loaded both by months and for six months.

Dear N1 Casino,

Thank you for the provided information.

Dear Darius,

You will have to provide the official bank statement/statements. Every bank should have the option to provide a bank statement. You can try to call the bank, and they can help you with that.

I am looking forward to your response.

Kind regards,

Stefan

Dear Darius,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.