N1 Casino GR - Запит гравця на зняття коштів постійно відхиляється.

Hello there. I have deposited 300 Euros into this casino using paypal. I won a few free spins and managed to accumulate enough to make a withdrawal. I have sent all the required documents, but my withdrawal keeps getting rejected. They keep asking for a paypal account number, but as we all know, there is no such thing as a paypal account number. Moreover, I have provided them with all my paypal details. I have requested to withdraw via IBAN. On their live chat, no one seems to get to the root of the issue. They keep insisting on the same thing over and over again. Something seems fishy here with this casino. After my deposit, I saw on your site that they do not support paypal, even though the option to deposit via paypal is there. Please, I need your help to complete this withdrawal.

Γει΄ά σας. Εχω κάνει 300 ευρω κατάθεση σε αυτο το casino με paypal. Kέρδισα κάποια free spins και τζιραρα το ποσο ώστε να κάνω ανάληψη. Έστειλα ολα τα απαραιτητα έγγραφα και η ανάληψη συνέχεια απορρίπτεται. Μου ζήτανε αριθμό paypal που όλοι ξέρουμε οτι δεν υπάρχει αριθμός λογαριασμού στο paypal και επιπλέον τους έστειλα ολα τα στοιχεία του paypal μου΄. Εχω ζητήσει ανάληψη μέσω ΙΒΑΝ. Στο live chat δεν βγαίνει συνενόηση επιμένουν τα ιδια και τα ιδια. Κατι μ΄ύριζει εδώ με αυτο το casino. Μετα την κατάθεση μου είδα στο site σας οτι δν υποστηριζουν paypal ενω υπάρχει ο τροπος κατάθεσης. Σας παρακαλ΄΄ω βοηθηστε με να κάνω αυτη την ανάληψη.

Dear Giankos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please clarify what happened with the withdrawal via bank transfer/IBAN? Is it still pending?
• Have you received any confirmation regarding successful verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Issue resolved thanks

Dear Giankos,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru