MyStake Casino - Запит гравця на зняття коштів затримується.

Hello, yesterday I tried to make a withdrawal of €730, but this morning it was rejected and they asked me to send a verification with a photo of my credit card to the email, Kyc@mystake.email. I am afraid this might not end here, which is why I wrote on the site and would like to get your help.

Salve, nella giornata di ieri ho provato a effettuare un prelievo da 730€, ma stamattina mi è stato respinto e hanno voluto che mandassi come verifica la mia carta di credito con una foto alla e-mail, Kyc@mystake.email, ho paura che non potrebbe finire qua, ecco perché ho scritto sul sito e vorrei farmi aiutare da voi

Dear 64dxrcz5bz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Was this the only document that the casino requested? Did you provide any other documents now or in the past to verify your identity?
• Could you please clarify if you've already provided the photo of your credit card?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

in the past I had already verified all my documents, now they only asked me for the photo of the credit card, which I have already sent, now I hope they don't drag it out, how long will it take?

in passato avevo già verificato tutti i miei documenti , ora mi hanno chiesto solamente la foto della carta di credito , che ho già mandato, ora spero che non la tirino per le lunghe, quanto tempo ci vorrà?

They asked me for the Postepay statement to verify my data and confirm that I am the owner, let's see what they come up with now

Mi hanno chiesto l’estratto conto della Postepay per verificare i miei dati e confermare che sia io il proprietario, vediamo cosa si inventano ora

Thank you for your reply, 64dxrcz5bz. Has there been any news since your last message?

Dear 64dxrcz5bz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.