MyStake Casino - Гравець не може зняти свій баланс.

Hi, after having passed all the checks that mystake requires, and after having also sent photos of my card (postpay Evolution) the aforementioned casino does not let me withdraw .. the message "YOU HAVE THE BONUS ACTIVE" appears. Could someone help me to settle and withdraw my winnings?

Salve, dopo aver superato tutte le verifiche che richiede mystake , e dopo aver inviato anche foto della mia carta (postpay Evolution) il casinò sopra citato non mi fa prelevare..appare una scritta "HAI IL BONUS ATTIVO". Qualcuno potrebbe aiutarmi a risolvere e prelevare la mia vincita?

Hello Gianclaudio1990,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? When was the last time you used a bonus? Can you access your bonus window and check if there is any ongoing? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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Hello Gianclaudio1990,

If this is the situation, I really can only recommend to finish the wagering requirements of that bonus and you will be able to withdraw without any issue.

Please keep us updated.

They just got back to me. I forward the email

Mi hanno appena risposto. Inoltro la mail

Will I be able to get my winnings? Can you help me?

Riuscirò ad avere la mia vincita? Potete aiutarmi?

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting.

Thank you very much for your understanding.

Best regards,

Nick