MyStake Casino - Депозити гравця затримуються.

Good day,

It has been more than 24 hours since my last 3 deposits, and they have yet to be reflected.

Platform: mystake.com

Amounts:

18,312 Argentine pesos via Astro PayPal

15,000 Argentine pesos via Mercado Pago

20,000 Argentine pesos via AstroPay

Payment date: 01/07/2024

Total amount to be returned: 53,312 Argentine pesos

I await your assistance, please.

Buen día

Ya han pasado más de 24 hs desde mis 3 últimos depósitos y todavía no fueron reflejados

Plataforma mystake.com

Montós

18.312 pesos argentinos astro PayPal

15000 pesos argentinos mercado pago

20000 pesos argentinos astropay

Fecha de pago 01/07/2024

Total a devolver 53312 pesos argentinos

Aguardo ayuda porfavor

Dear damianpirata629,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve experienced with your deposits.

To help us better understand and investigate your situation, could you please provide additional information on the following points:

• Could you confirm the exact times you made each of the three deposits on 01/07/2024?
• Have you received any confirmation emails or messages from the payment providers (Astro PayPal, Mercado Pago, AstroPay) regarding these deposits?
• Could you provide screenshots or any other proof of these transactions?
• Have you contacted MyStake.com’s support team regarding this issue? If so, please provide any responses you received.
• Have you experienced similar issues with deposits on mystake.com before, or is this the first time?

Please send any relevant communication or documents to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear damianpirata629,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.