Mr Sloty Casino - Виведення гравця відкладено.

Hi guys ive been waiting for over a month for withdrawl from this casino to just being told to wait or be patient they are no help im worried i wont be able to get my money back they gave me 7-21 days time frame but it has been so far past that now they have no answers

Dear Conor,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi Petronela,

yes the withdrawal is still pending inside my account saying it is still being processed, everytime I go on live chat they can’t give me a proper answer as to why there’s such a delay they just tell me that it will be done when it’s done. They haven’t advised me on any issues I asked if I needed to provide more information ti speed up the withdrawal process but they have just told me it will happen when it happens.

hope you guys can help as their live chat doesn’t give me any help to when I can expect it, at first I was told 7-21 days but it’s gone past that and now they just tell me ti wait until I get the withdrawal.

Thank you very much, Conor, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thanks Petronela, I’ve seen you’ve helped others get their issues resolved with this casino before so hoping you can help me as well.

Hello Conor,

I will assist you with the complaint from now on. I would like to ask the Mr Sloty Casino representatives to join the discussion in order to help resolve the issue with the delayed withdrawal.

Mr Sloty, what is causing the withdrawal to be delayed? When can Conor expect the withdrawal to be processed?

Hi Tomas,

do you have any way to contact a representative from this casino? Or an email? This money is really important to me and I’m really in bad need off the money

Conor,

we allow the casinos some time to reply. They have not contacted me, nor can I provide you with any contact to the casino representative other than this public thread. Please be patient.

We would like to ask Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I am very sorry I couldn't help more, and I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.