MostBet Casino - Відкликання гравця відкладено.

5000 rupees not received till date.

It was almost completed 1 year.

User id 13048*****.

I tried all way to get 5000 ruppes but till date not received this amount.mostbet claiming that have successfully transferred amount.

But I have not received.

Please help

Hello kirtichoudhary101999,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MostBet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

1.yes,My account verification was successfully done 30 Jan 2024.

2. Accumulated amount was with real money.

3.They simply told that they sucessful transferred amount with given utr no.

But given utr no is not available in a/c statement.

Today I got mail from support@parrimatch.in (mostbet)

Following word i received

Dear Customer,

We are writing inform about your withdrawal of 5000 INR requested on 30/01/2024 is blocked at payment gateway due to suspicious activity.

To retrieve your withdrawal,You need to verify your credentials by transferring exactly 5000 INR to one of "Active Mostbet merchant" from your bank account,Which is used to make a withdrawal of 5000 INR,Then we are able to fetch the pending withdrawals,Post verification we are going to refund your withdrawal in your bank within 24 hours or You can choose mostbet for instant refund.

Kindly note we couldn't accept higher or lower the value of the actual funds stated above,Becouse Indian government is strict with AML policy (Anti Money laundering).If fail to verify your credentials,We are going to Confiscate your deposit.

Kindly contact at the time of payment for "Active Mostbet merchant UPI id" Becouse it might vary from time to time.

If you have any additional inquiries, please don't hesitate to reach out to us again. Our team is always eager to assist in any way we can.

Peter

Customer Support

Why they asking more 5000 ruppes deposit I don't know.

Dear kirtichoudhary101999,

Did you ever deposit into the casino in the past and if yes how much?

Usually, the casino required a minimal deposit in case they need to verify your payment method. If you have requested a withdrawal through a method which you did not deposit with, the casino may request such deposit.

Let us know regarding your next steps.

Regards,

Nick

I deposited many time in my mostbet account as well as I received withdraw also many time .

But only 5k amount not receiv

Hello kirtichoudhary101999,

Did you ever deposit with the payment method which you used to withdraw with - the current withdrawal which is pending for a year.

Looking forward to hearing from you.

Regards,

Nick

Yes I have deposited lots of time

With after this transaction via same method.

Also withdraw in same bank account details after this transaction.and all amount received sucessfully in my bank account.only 5k amount not received as mentioned.

I m here attaching screenshot for translation details of money received in my bank account after

This incident.

Hello kirtichoudhary101999,

Before we would try to contact the casino, please forward your bank statement from the date you have requested the withdrawal up to this date (if possible) to nikolas.b@casino.guru.

Awaiting your response.

Regards,

Nick

I sent statment via mail please check and reply.

Hello kirtichoudhary101999,

Thank you for the statement provided. There are a few amounts which fits the withdrawal amount as well.

Do you know exactly what is the "sender's" name which should appear on the statement as the casino?

Additionally, would it be possible to forward some of your other withdrawal request from the casino so we can compare it with the bank statement provided (the withdrawals should be from the same date as the statement).

Looking forward to hearing from you.

Regards,

Nick

Hello kirtichoudhary101999,

Please note that I have requested a different information - a different and successful withdrawal from the casino which is visible in your bank statement as well so we can see the receiver's name.

Can you please send a screenshot of such payment - be sure that the payment on your statement if from the casino.

Regards,

Nick

I have given no. 1,2,3,4,5,6 same for bank statement as well as mostbet transaction details.

For

Thank you kirtichoudhary101999 for all the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, kirtichoudhary101999,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear MostBet Casino team,

Could you please explain the player's situation in more detail? Can you investigate the issue and provide us with the results of the investigation?

What exactly would you need from the user for a thorough investigation, and where should he send it?

Thank you. Looking forward to hearing from you.

In addition, kirtichoudhary101999 - please do not send money anywhere, regardless of who contacted you via email and asked for that, until the casino representative does not confirm anything like that directly here, in this thread. I can see in your screenshot that it was sent from a completely different casino (considering the domain of the sender's email), and it is even written incorrectly, so it is very likely it is a scam.

Thank you very much for your response and additional information, MostBet Casino team.

Dear kirtichoudhary101999,

As we can see, the withdrawal appears to be successful on the casino's side. Can you please confirm that you received the payment?

If you have not received the payment yet, can you please follow the casino's instructions and share the requested details and the document with the provided email address?

Then, please inform us about any progress or updates.

Thank you. Looking forward to hearing from you.

As I already mention for this small amount who will give in written on bank letter head that amount was not credited.

I already sent statement to casino fauram as well as most bet team

Dear kirtichoudhary101999,

You have been provided with clear instructions on what needs to be done so the casino can proceed with the investigation on its side.

As for the transaction number - it should be enough if you contact your bank/payment method provider, ask about this transaction, take screenshots of the communication or simply attach the entire email communication to a new email to the casino.

Can you please confirm you already forwarded the requested documents and communication between you and your bank to the email the casino representative provided in their previous post? If not, can you do it as soon as possible and inform us once it is done?

Your cooperation is necessary during this process, and I strongly recommend you provide the casino with the requested if you have not done so yet. Otherwise, since there is no other option how to move with the matter, in case you fail to cooperate in resolving your issue, I am afraid I will be forced to close/reject the complaint.

If there is any problem with providing the requested documents/proof, please provide the reason.

Thank you. Looking forward to hearing from you.

Dear kirtichoudhary101999,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.